Terms and conditions/principles of the service
How we collaborate on website, content, CRM and automation.
These Terms describe the cooperation rules for Boost dla Firm. The service provider is CaFe Kruche Nataliia Khokhlova, ul. Jagiellońska 38, 13-300 Nowe Miasto Lubawskie, NIP: 8771490710. Contact: kontakt@boostdlafirm.pl, phone: 728 478 040.
Boost dla Firm is a brand and digital-services line operated by CaFe Kruche Nataliia Khokhlova.
Effective from 22 September 2026. Services are available to both businesses and consumers. The consumer provisions below prevail over any conflicting general provision.
1. Types of services
- preparation of a website, landing page, mini-site or QR/offer;
- configuration of a form, brief, lead panel or simple CRM;
- preparing content, posts, stories, descriptions, FAQs and answers for approval;
- audit of visibility, query handling process and practical first steps plan;
- simple automation and organization of the owner's materials.
2. Order and scope
The scope of the service is determined before work begins: what is to be created, what materials the client provides, how many rounds of revisions are included in the price, what is the deadline and what is out of scope.
3. Customer materials
The client only provides materials to which he has the rights and which can be used in the offer, content or on the website. The customer is responsible for the correctness of prices, dates, descriptions, photos, logos, regulations, claims and company data.
4. Approval before publication
Public materials are not published or sent without the consent of the owner or a person designated by the client. This applies especially to prices, deadlines, discounts, complaints, sales promises, public responses and legal information.
5. AI and automation
AI tools can help with drafting, summarizing, query sequencing, content suggestions, and analyzing public materials. They do not make independent legal, financial, medical, HR or high-risk decisions. Sensitive matters are referred to humans.
6. Prices and settlements
The prices on the website are starting or approximate prices. The final quote depends on the scope, materials, number of corrections, work mode and responsibility. The service provider is not currently an active payer of goods and services tax; We do not add a separate amount of this tax to the prices.
7. Payment
The payment method, deadline and sales document are stated in the offer or order summary. Services are available to businesses and consumers. Before placing an order, a consumer receives on a durable medium information about the total price, scope, timing, payment, withdrawal right and any additional costs. Sales are recorded and documented as required by applicable law.
8. Revisions and acceptance
The offer states the number of revision rounds. If it does not, the price includes one consolidated round of corrections within the agreed scope; further changes require a separate quote. A consumer’s silence does not constitute acceptance. Acceptance does not exclude statutory remedies for non-conformity or defects.
9. Copyright and License
After full payment, the client receives a non-exclusive, perpetual licence to use the final materials for the agreed purpose, unless the offer states otherwise. Source files, reusable templates, tools and shared code are not included unless expressly stated. Assignment of economic copyright requires a separate agreement in the form required by law and identification of the fields of exploitation. Third-party and open-source elements remain subject to their licences.
10. Portfolio
Showing work in a portfolio requires separate consent from the client or full anonymization. We do not publish private customer data, conversations, CRM results or materials not intended for public use.
11. GDPR and customer data
If Boost handles its own requests, the data controller is the service provider indicated in the privacy policy. If Boost processes your customer's customer data, a data processing agreement may be needed. Real CRM/leads mode requires separate approval.
12. Limitations of Liability
The service does not guarantee sales results, position in Google, full legal compliance without specialist consultation, or correctness of data provided by the customer. The recommendations are practical and require the owner's decision.
13. Contract formation and pre-contract information
The client places an order after receiving an offer or scope summary. The contract is concluded when the provider confirms acceptance on a durable medium, usually by email, unless the offer clearly specifies another moment. Before ordering, a consumer receives these terms, privacy information, the total price, performance rules and information about the right of withdrawal.
14. Complaints
A complaint may be sent to kontakt@boostdlafirm.pl with information identifying the order, a description of the problem and the requested solution. The provider confirms receipt and replies to a consumer no later than within 14 days. This does not limit statutory consumer remedies.
15. Consumer right of withdrawal
A consumer may withdraw from a distance contract within 14 days of its conclusion by sending an unambiguous statement by email or post; using a form is optional. If the consumer expressly requests performance before the 14-day period ends, after withdrawal the consumer pays a proportionate amount for the part performed. The right is lost after full performance only after prior express consent, information and acknowledgement of the loss; statutory conditions for digital content not supplied on a tangible medium apply when supply begins. Refunds are made as required by law. Model statement: name, address or email, order number/date, “I withdraw from the contract concerning…”, date, and a signature only for a paper version.
16. Ongoing support and termination
The offer states the duration of ongoing support or a subscription. For an indefinite contract, either party may terminate by email at the end of the current billing period with at least 14 days before the next period. Automatic renewal applies only if clearly disclosed before ordering. A material breach may justify earlier termination after an ineffective seven-day cure period, unless the law permits immediate action.
17. Sole traders with consumer protection
Consumer provisions also apply, to the extent required by law, to a natural person entering into a contract directly related to business activity where the contract is not of a professional nature for that person.
18. Governing law and out-of-court disputes
Polish law applies without limiting mandatory consumer rights. A consumer may seek help from a municipal or district consumer ombudsman, the Trade Inspection or an appropriate ADR body; information is available from UOKiK. We encourage submitting a complaint directly to the provider first.
19. Document priority and language versions
An individual offer or order confirmation prevails for price, timing and scope, but cannot limit mandatory consumer rights. The Polish version is the source version; translations are provided for information. The contract language is stated in the offer or order confirmation.